FAQ

1. What makes Mira hats unique?

Mira beanies are entirely handmade and crocheted, offering unique and personalized designs. Each beanie is carefully crafted to ensure it embodies an authentic and modern style. We use high-quality materials to ensure comfort and durability, while adding a touch of Middle Eastern-inspired creativity.

2. How can I place an order?

Ordering from Mira is easy! Simply browse our online store and choose the hat you like. Once you're satisfied with your choice, add the product to your cart and proceed to checkout.

3. What are the delivery times?

Because our hats are handmade, production times may vary. Typically, production takes 2 to 3 business days. Standard delivery then takes 3 to 5 days.

4. Where do you deliver?

We deliver throughout France and abroad. Delivery costs are calculated upon order confirmation, depending on the destination.

5. What payment methods do you accept?

We accept multiple payment methods to make your shopping experience as easy as possible. You can pay by credit card (Visa, MasterCard, American Express), PayPal, and other secure options available at checkout.

6. Can I return or exchange my hat?

We accept returns if an item does not suit you, it can be returned at your expense. We will refund the entire order.

7. How do I care for my Mira hat?

To keep your Mira hat in its best condition, we recommend dry cleaning it with a soft cloth. Avoid machine washing, as this can damage the materials. Allow your hat to air dry naturally to preserve the quality of the finishes and materials.

8. How can I contact customer service?

If you have any questions or need assistance, please feel free to contact us by email at bymirastudio@gmail.com or via Instagram at bymirastudio . We strive to respond to all inquiries within 24 to 48 hours.